**Refund and Returns Policy for Sky Stream – Your Premier IPTV Provider**
Last Updated: 13/12/2023
Thank you for choosing Sky Stream for your IPTV needs. We strive to provide you with the best entertainment experience. However, we understand that circumstances may arise where a refund or return is necessary. Please review our Refund and Returns Policy below for details on how we handle such situations.
## Refund Policy
### 1. Subscription Refunds:
– **Monthly Subscriptions:** Refunds are not available for monthly subscription payments.
– **Annual Subscriptions:** If you have an annual subscription and are dissatisfied with our service within the first 30 days, you may be eligible for a refund. Please contact our customer support team to discuss your situation.
### 2. Hardware Refunds:
– **IPTV Boxes:** Refunds for IPTV boxes are subject to the manufacturer’s return policy. Please refer to the specific terms and conditions provided by the manufacturer.
– **Defective Hardware:** If your IPTV box is defective or damaged upon receipt, please contact us within 14 days of delivery for assistance. We will work with you to facilitate a replacement or refund, as appropriate.
## Returns Policy
### 1. Subscription Cancellations:
– **Monthly Subscriptions:** You can cancel your monthly subscription at any time, and the cancellation will take effect at the end of the current billing cycle.
– **Annual Subscriptions:** Annual subscriptions are non-refundable, but you can cancel future automatic renewals by contacting our customer support team at least 7 days before the renewal date.
## Contact Us
If you have any questions, concerns, or need assistance with a refund or return, please contact our customer support team at [support@skystream.live]. Provide your order details and a brief explanation of the issue, and our team will assist you promptly.
Sky Stream values your satisfaction, and we are committed to resolving any issues to ensure your experience with our IPTV services is exceptional.
Thank you for choosing Sky Stream as your premier IPTV provider.
